“RG Playbook Onboarding / Identifying and Escalating RG Issues”
This training is required for customer-facing employees (CX, VIP, PP) at onboarding and is modified to each of those functions.
Key components of this training are covering DK & customer-facing employee roles in responsible gaming, identifying and escalating potentially problematic play and crisis situations, and the types of remediation for problematic play and crisis with our Player Protection team. Recent real examples will be shared.
Length: 45-60 minutes
Frequency: On hire and as required by manager